AMARILLO, Texas (Jan. 31, 2023) – Xcel Energy works with community groups to secure funding for customers who need assistance paying electricity bills and is now working with a Texas state agency to provide an additional resource through Texas Utility Help.
“Inflation has really hit some of our customers hard, and we know they have struggled to find enough money to cover their expenses, including energy bills,” said Adrian J. Rodriguez, president, Xcel Energy - Texas. “Texas Utility Help has come along at just the right time, and our customer agents are ready to help our Texas customers access these funds to give them a fresh start.”
Texas Utility Help is a program of the Texas Department of Housing and Community Affairs and is funded through the federal Low-Income Home Energy Assistance, or LIHEAP, and the Low-Income Household Water Assistance Program, also known as LIHWAP. The program provides eligible customers with financial payments made directly to Xcel Energy on the customer’s behalf. Assistance may be paid up to the total past due amounts owed and up to $2,400 for future payments, depending on household income.
Homeowners and renters are eligible to apply for Texas Utility Help whether they live in single-family homes, multifamily buildings or mobile homes. Customers must occupy the property as their primary residence. More information is available at the Texas Utility Help website or by contacting an Xcel Energy Personal Accounts representative at 1-800 331 5262.
Personal Accounts representatives also work with nonprofits and charities in local communities to help Texas customers in need. In 2022, 8,170 Xcel Energy’s Texas customers received $8.8 million in billing assistance.
