PAMPA, Texas (May 2, 2022) – Xcel Energy is seeking to hire permanent off-site home-based agents in the Pampa area to staff its virtual Customer Contact Center.
Currently the company has positions available in its residential customer service and credit contact centers. These employees handle incoming calls and work with customers on billing questions, negotiate payments arrangements, service requests, outages, and promote products and services from across the eight states served by Xcel Energy.
“We are excited about this opportunity to add these employees in the Pampa area,” said David Hudson, president, Xcel Energy - Texas. “We are committed to the success of our communities and eager to fill these positions with employees who will continue to provide the exceptional service our customers expect from Xcel Energy.”
Xcel Energy operates a Customer Contact Center in Amarillo and began hiring remote agents in 2021 in New Mexico. Additional positions are open for applicants in Amarillo, Dumas and Plainview.
The positions are full-time and employees selected receive all the benefits of working for Xcel Energy including medical and dental, competitive pay, 401(k), paid time off and on-going training and professional development. Employees are provided high quality computer technology, and all receive an extensive eight-week virtual training session. Potential employees must have adequate internet access at their home which the company can determine based on their internet service provider.
Those interested in applying will find details at this link at xcelenergy.com in the Customer Care section.
About Xcel Energy: Xcel Energy (NASDAQ: XEL) provides the energy that powers millions of homes and businesses across eight Western and Midwestern states. Headquartered in Minneapolis, the company is an industry leader in responsibly reducing carbon emissions and producing and delivering clean energy solutions from a variety of renewable sources at competitive prices. For more information, visit xcelenergy.com or follow us on Twitter and Facebook.
